“I have a theory that if we required all executives to fly on their planes in the back of the plane, the consumer experience would be much better.”
Washington, D.C. – Yesterday, U.S. Senator Catherine Cortez Masto (D-Nev.), a member of the Commerce Science, and Transportation Committee, challenged airline executives for their limited exposure and concern regarding air travelers’ customer service needs, and their lack of understanding of the experiences of consumers while flying with their airlines.
In an exchange with Mr. Scott Kirby, President of United Airlines, Senator Cortez Masto asked him how often he flew in economy class and first class. After Mr. Kirby admitted he flew in first class most of the time, Senator Cortez Masto responded, “I have a theory that if we required all executives to fly on their planes in the back of the plane, the consumer experience would be much better.”
Watch video of the exchange here.
On April 26th, 2017, Senator Cortez Masto cosponsored the Transparency, Improvements, and Compensation to Keep Every Ticketholder Safe (TICKETS) Act in order to strengthen consumer protections for the flying public and help prevent future incidents like the one that occurred on United Flight 3411 when a ticketed passenger was forcibly removed from the aircraft. The TICKETS Act will guarantee that a boarded passenger has the right to fly, address compensation limits for ticket-holding travelers, improve transparency, review ticket over-selling practices, and require flight crews seeking accommodations to provide more advanced notice.